When you try to multitask from your mobile device, tablet, or SD card to your PC or vice versa. The installation may have failed or the installation stopped working properly. You do not have the device driver installed on your computer that allows the computer to use it. You have not configured the transfer of files to the computer via USB, if it is a mobile or tablet, a message or notification will appear on the screen of your mobile device with a list of options that are the actions that you can perform through the USB connection. There may be a problem with the USB port, the cable may not be properly connected, or it may even be damaged. In this case, the connection of the device with the PC may have failed and the error appears for several reasons: When you try to open the files, play an audio or video from the device. There are several scenarios in which "the device has either stopped responding or has been disconnected" may appear on your computer screen, we mention here the most frequent and the possible reasons for it to occur. Possible Scenarios and Reasons for the Issue Part 1: Possible Scenarios and Reasons for the Issue LINE Chat History Data Recovery Recover Lost LINE Data Easily SD Card Recovery Recover Deleted Files From Sd Card If there is no other computer to perform the test, back up your data and take your phone/tablet and proof of purchase to an authorized Honor Customer Service Center for assistance.Data Recovery on Windows Recover Deleted Files from Win/Hard Driveĭata Recovery on Mac Recover Deleted Files from MacOS Devicesĭata Recovery on iPhone Recover Photos/Messages on iPhoneĭata Recovery on Android Recover Text Messages/Pics on AndroidĪi-based File/Photo/Video Restoration Repair Corrupted Files/Photos/Videos with AI.If the two ports are still not displayed in the list, back up your data and take your phone/tablet and proof of purchase to an authorized Honor Customer Service Center for assistance.If the two ports are displayed in the list when your phone/tablet is connected to a USB port on that different computer, keep your phone connected to that USB port, and go to the Check for software issues section below to proceed with the troubleshooting.If the preceding two ports are not displayed in the list when your phone/tablet is connected to any of the USB ports on the computer, connect your phone to another computer if possible.If so, keep your phone connected to that USB port, and go to the Check for software issues section below to proceed with the troubleshooting. Connect your phone/tablet to another USB port on the same computer, and see if the preceding two ports are displayed in the list.If they are not displayed in the list, perform the following: Go to the Check for software issues section below to proceed with the troubleshooting. If they are displayed in the list, the hardware is functioning properly. If the computer has no response or a message is displayed indicating that an unidentified USB device has been detected, go to Device Manager > Ports and check whether "Android Adapter PCUI" and "DBAdapter Reserved Interface" are displayed in the list. Check whether the USB port on the computer is functioning.Ĭonnect your phone/tablet to a computer.Check whether the USB cable is functioning. If the preceding screen does not display, troubleshoot the issue by performing the following:
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